Knowledge Base
/ Alerts And Incidents
Alerts And Incidents
Can employees be notified when an incident is logged?
Yes. Employees belonging to a particular team can be notified when an incident is logged. Select ...
Can I notify my employees while I change the status of an Alert?
Yes. You can notify your employees through email and SMS while changing the status of an Alert or...
How can I track the status of tasks after raising an alert?
To track the status of tasks after raising an alert:1. Click on the Alerts tab in the dashboard.2...
How is the alert list developed?
The alert list is developed based on the available relationship information of the module ch...
Is employee or contact selection mandatory while raising an alert?
Yes. The current version of the software does not support raising an alert without selecting empl...
Why am I not able to delete some Alerts?
Please ensure that the status of the Alert has been changed to Closed. You will be able to d...
Why are some of my users not able to delete incidents that have been closed in the application?
Incidents that have been closed can be deleted only by the user who has logged it. Other users do...
Will none of the employees be notified if no teams are selected while logging an incident?
The location manager of the location selected to log the incident will be notified by default eve...
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